Shipping Policy

Thank you for shopping with Held Reads. This Shipping Policy explains how we process and deliver your orders.

1. Free Shipping

We are proud to offer free shipping on every order, with no minimum purchase required. Shipping costs are automatically waived at checkout, no code needed.

2. Order Processing Time

Orders are typically processed within [1–3] business days of purchase, excluding weekends and holidays. You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with tracking information once your order has shipped.

3. Estimated Delivery Time

Once shipped, orders typically arrive within 12–21 business days, depending on your location and local carrier conditions.

Please note that delivery times are estimates and not guaranteed. Held Reads is not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control.

4. Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's progress. Please allow 24–48 hours for tracking information to update after it's first issued.

5. Shipping Destinations

We currently ship to [the United States / list countries or regions you serve]. If your address is outside our delivery area, this will be indicated at checkout.

6. Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United States, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost and are collected by the carrier or customs office upon delivery.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Held Reads is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at admin@heldreads.com and we'll do our best to update it before shipment.

8. Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at admin@heldreads.com with your order number, and we'll help track down your package or work with you on next steps.

9. Damaged Items

If your order arrives damaged, please contact us within [7] days of delivery at admin@heldreads.com with photos of the damaged item and packaging, and we'll arrange a replacement or refund.

10. Questions

If you have any questions about your order or this Shipping Policy, reach out to us at:

Held Reads Email: admin@heldreads.com

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This document is a general template and does not constitute legal advice. We recommend reviewing shipping timelines, carriers, and destination coverage to ensure this policy accurately reflects your actual fulfillment process.