Help Center
Hi, welcome to Held Reads 👋
We're here to make sure your experience, from browsing to your book arriving on your doorstep, feels as good as the stories you're about to read. Below you'll find answers to our most common questions, organized by topic. Can't find what you need? We're just an email away.
📦 Orders & Shipping
Everything about placing, tracking, and receiving your order.
Do you offer free shipping? Yes! Every order ships free, no minimum purchase required.
How long does shipping take? Orders typically arrive within 12–21 business days after processing, depending on your location.
How do I track my order? Once your order ships, you'll receive a shipping confirmation email with a tracking link. Please allow 24–48 hours after shipping for tracking info to update.
What if my order is delayed or hasn't arrived? If your order hasn't arrived within the estimated delivery window, email us at admin@heldreads.com with your order number and we'll help track it down.
I entered the wrong address, can I fix it? Reach out as soon as possible at admin@heldreads.com. If your order hasn't shipped yet, we'll do our best to update the address before it goes out.
[View Shipping Policy →]
🔁 Returns & Refunds
Not the right fit? Here's how we make it easy.
Can I return or exchange an item? Yes, please reach out to us at admin@heldreads.com within [X] days of delivery and we'll walk you through the process. See our full Return & Refund Policy for eligibility details.
What if my book arrives damaged? Contact us within 7 days of delivery at admin@heldreads.com with photos of the damaged item and packaging, and we'll arrange a replacement or refund.
How long do refunds take? Once approved, refunds are typically processed within [X] business days back to your original payment method.
[View Return & Refund Policy →]
📚 About Our Books
Details on our collection and what makes each pick special.
Are your books new or used? [All books sold are brand new unless otherwise noted in the product listing.]
Do you carry signed or collector's editions? [Yes, select titles are available in signed or collector's editions — check individual product pages for availability. / Not currently, but we're always expanding our collection!]
Can I request a title you don't currently carry? Absolutely, we love hearing your recommendations. Email us at admin@heldreads.com and let us know what you'd like to see.
[Browse Our Collection →]
💳 Payment & Security
Peace of mind at checkout.
What payment methods do you accept? We accept major credit and debit cards, along with other secure payment options available at checkout.
Is my payment information safe? Yes. All payments are processed through encrypted, secure checkout, and we never store your full card details.
Will I be charged sales tax? Applicable sales tax is calculated at checkout based on your shipping address, in line with U.S. tax requirements.
📩 Still need help?
We read every message and typically respond within 24–48 hours.
Email us: admin@heldreads.com
Thanks for being part of the Held Reads community, we're glad you're here.